Analyzing Customer Support Calls

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Updated 04/2024

Transcribe customer support audio calls, evaluate sentiment, search in text and identify common entities to improve customer service!

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Project Description

Prepare to embark on a journey to elevate customer service by analyzing support calls.

Your task is to transcribe customer support audio calls, evaluate customers' sentiment, and uncover common named entities and search most similar context to a query by utilizing open-source packages such as SpeachRecognition and spaCy.

Project Tasks

1
Task 1

Technologies

Python

Topics

Data Manipulation Machine Learning

Conditions préalables

Spoken Language Processing in Python Natural Language Processing with spaCy

Azadeh Mobasher

Principal Data Scientist

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