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Service Desk Ticket Classification with Deep Learning

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Updated 05/2024
Use deep learning to automate the classification of service desk tickets.
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1 Task1,500 XP490

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Project Description

Efficient handling of customer service desk tickets is crucial to ensure customer satisfaction. By leveraging deep learning, you are going to develop a robust and accurate classifier that can categorize incoming service desk tickets into predefined categories to streamline service desk operations.

Project Tasks

  1. 1
    Task 1

Technologies

Python PyTorch

Topics

Machine LearningArtificial Intelligence

Prerequisites

Deep Learning for Text with PyTorch
Rohit Kumar Singh HeadshotRohit Kumar Singh

Rohit is a software engineer at Intel, working to enable and validate deep learning models on Intel's Gaudi accelerator hardware. Previously he has worked as a Data Scientist in different organizations training deep learning models to solve different NLP and CV problems.
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