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Analyzing Customer Support Calls

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Updated 04/2024
Transcribe customer support audio calls, evaluate sentiment, search in text and identify common entities to improve customer service!
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1 Task1,500 XP413

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Project Description

Prepare to embark on a journey to elevate customer service by analyzing support calls.

Your task is to transcribe customer support audio calls, evaluate customers' sentiment, and uncover common named entities and search most similar context to a query by utilizing open-source packages such as SpeachRecognition and spaCy.

Project Tasks

  1. 1
    Task 1

Technologies

Python Python

Topics

Data ManipulationMachine Learning

Prerequisites

Spoken Language Processing in PythonNatural Language Processing with spaCy
Azadeh Mobasher HeadshotAzadeh Mobasher

Principal Data Scientist

Azadeh is a principal data and applied scientist with more than 10 years of experience on applications of machine learning, natural language processing, optimization, and simulation in the tech, supply chain, and healthcare industries.
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