Radar—Hiring and Building High Impact Data Teams

defined by their ability to deliver significant business value through data-driven insights. Curran Katz of Johnson & Johnson and Dan Kellett of Capital One UK stress that such teams require a combination of diverse roles, including data engineers, data scientists, and MLOps specialists. Katz points out, "It's important to bring in people who can connect with the business and tell the story," stressing the need for effective communication and storytelling within data teams. The inclusion of roles like data storyteller or visualization expert ensures that insights are not only generated but also effectively communicated to drive business impact.

Data Quality and Achieving Quick Wins

Data quality is a fundamental element of successful data teams. As Dan Kellett notes, "If you don't have any data, or if that data is of poor quality, you're not going to get any real results." Early hires should focus on ensuring data accessibility and usability, allowing teams to achieve quick wins that demonstrate value and build momentum. Kellett shares an example of how natural language processing and clustering techniques helped prioritize mobile app features, leading to improved customer experience. These early successes not only prove the worth of data teams but also help secure further investment and support from the organization.

Data Science Hiring and Upskilling

The decision to upskill existing employees or hire new talent is a common challenge for organizations building data teams. Katz and Kellett discuss the benefits of both strategies, stressing that upskilling can be advantageous if there are resources available for training. Katz remarks, "Skills are teachable," suggesting that with the right attitude and resources, existing employees can be trained in technical skills. However, hiring externally may be necessary when specific expertise is required that cannot be developed internally. The choice between upskilling and hiring should be guided by the organization's current capabilities and future needs.

Integrating Data Strategy with Business Goals

Management plays a vital role in the success of data teams by providing support and ensuring alignment with the organization's strategic goals. As Katz explains, engagement from management is necessary to identify business problems that data teams can address. This involvement helps prioritize data projects that align with what keeps executives awake at night, as Kellett points out. Additionally, aligning data strategy with overall business objectives prevents conflicts and ensures that data initiatives contribute to the broader organizational goals. Effective communication and education about the potential of data are essential for gaining management buy-in and driving successful data-driven transformations.